Refund policy

General Refund Policy

You can return your items for a full refund or store credit (minus shipping charges) if you return this to us within 14 days of receiving your order.

• Items must be returned unworn within 14 days. 
  
• Items must be in the same condition that you received it. 
  
• Unworn items must be returned in original packaging and Pilates 34 bag.
• Your refund will take up to 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• Please remember to keep hold of your proof of postage in case your returns in the rare case of your items being lost in transit so we can look into this.
• Returns will be at the purchasers expense. 

Creating a Refund

Email us at hello@pilates34.co.uk with your order number to initiate the process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunding Sale Items

Sale items are final and cannot be refunded.

In Case of Damaged Items

Our products at Pilates 34 are quality controlled, however if there is a rare occasion of one of our items being damaged, please email hello@pilates34.co.uk we will be happy to assist you.